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  • Aspire »

    31 Aug

    As a recognition of a long weekend and a chance for everyone to take a breather, I thought I would post a few pictures that remind me of relaxing times.

    Have a great holiday and enjoy the journey!

    Perfect Retreat  – Rocky Mountain National Park

    Bear Lake – a storm is coming.

    What’s going on?

    Have a great weekend!

    Shawn Kinkade  www.aspirekc.com

    30 Aug

    There’s a lot of hype, misinformation and general confusion around the term Web 2.0.  There’s also an entire generation entering the workforce (“Generation Net”) that’s never known a world without being connected and interacting over the web.

    So what is Web 2.0?  As a small business owner should you care? and how does it apply now or in the near future?

    First off I’ll take a shot at a definition/explanation:

    Here’s a mindmap that was developed by Tim O’Reilly in an article he wrote in September of 2005 (What is Web 2.0?) (Click the graphic to see a larger version)

    Web 2.0 Mindmap

    From the Wikipedia entry on Web 2.0 wiki Web_2, here are some of the primary Web 2.0 characteristics :

    • “Network as platform”  delivering (and allowing users to use) applications entirely through a browser.
    • Users owning the data on a site and exercising control over that data.
    • An architecture of participation that encourages users to add value to the application as they use it.  This stands in sharp contrast to hierarchical access control in applications, in which systems categorize users into roles with varying degrees of functionality.
    • A rich, interactive, user-friendly interface based on Ajax or similar frameworks.
    • Some social-networking aspects.
      I’m not an expert on this, but if I had to simplify and summarize my understanding, Web 2.0 is the evolution of the internet, primarily the critical addition of interactivity and simple sharing of information in all sorts of formats based on the user’s needs and wants (and not the providers).
      Greg Balanko-Dickson (who is an expert on this…) did a great series of articles on Relationships 2.0 (i.e. using Web 2.0 to build relationships with customers).  You can see the first article here.
      The reason I was sparked on this topic was a couple of articles that I read today along with an interesting conversation I had last night.
      First up was a column in the Kansas City Star from Diane Stafford – Web 2.0 the next frontier, the article was a write-up of a seminar on Web 2.0 Marketing that she attended.  Her conclusion is that a Web 2.0 approach is the future of marketing, but there’s a long way to go before people really understand and embrace it.
      Next up was an article/blog entry from FastCompany – Web 2.0 and Personal Branding.  The interesting quote out of the article that caught my eye was:

    “Suddenly, thanks to web sites and interactive tools like blogs, podcasts and video, you have the opportunity for seemingly gazillions of people (over a billion folks today are online) to know about you and your brand. Frankly, if you’re not taking advantage of this, you’re not truly marketing.”

    So all of this would tend to lead you to believe that it’s all about technology and, if you believe the hype, the spoils will go to whoever can use the most widgets, gadgets and online sophistication.

    Which leads me to the conversation I had with Bill Patterson of Nation Ranch, a Marketing Communications firm here in Kansas City. (link to the Nation Ranch Blog).  The logo for Nation Ranch is a steaming coffee cup, symbolizing that business, even in today’s high tech world, is done over a cup of coffee – by people. 

    Bill’s point (borrowed from his website) is the following:

    Technology is an important means of communicating with your customers, but technology should only facilitate human interaction and not replace human interactions with your customers.

    The conclusion that I reached from all of this (I’m sure you were hoping I had a point here somewhere…) is that Web 2.0 technology is important now but it’s most important that you connect with your customers as a person.

    To quote Jeffrey Gitomer (among others) “People buy from People” and even more importantly, “People buy from people they know, like and trust”.

    So what are some things you should be considering?

    1. Start off small – get a website!  According to the 2007 survey done by the NSBA (NSBA survey) only 60% of businesses have a website.  Even if you only put up a page or two describing who you are, what you do and why someone should work with you, it would put you in the game.  Money much better spent than a phone book ad for most businesses (in my opinion).
    2. Start learning about all of this new technology.  You don’t need to be an expert, but you should get comfortable with the basic terminology and products and tools that are available.
    3. Consider starting a blog.  It can even take the place of a website.  I’ve seen several businesses that use their blog as their business website.  With the blogging platforms that are available now, anyone can easily learn and be up and running in no time.  I use WordPress, but Blogger, Typepad and others are all viable options.
    4. Consider talking to an expert in the space.  I already mentioned Nation Ranch, but you could also talk to Matt Simpson at Infusion Creative or Tobin Truog at Brain Bucket all of them are great guys that have some fantastic ideas on how small businesses can embrace the internet.

    I’m sure I missed a ton of ideas – are you using anything unique or interesting to take advantage of new technology that is actively bringing you customers?  Share it here.

    Shawn Kinkade  www.aspirekc.com

    28 Aug

    I had the chance to go to a great monthly networking event last week called Principal Connections.

    It was hosted at the Bonefish Grill in Leawood and is a charitable Benefit for Marillac (a non-profit supporting troubled children).  It runs from 11:00 to 1:00 and costs $15, but all of it goes to Marillac and it’s tax deductible.

    There were several things I liked about the event:

    • The food and the atmosphere was very good and it made for a nice relaxed setting for meeting people.
    • The format of business owners or principals only meant that you were meeting people that are either on your list or know people on your list.
    • Tying the event into a charitable cause is a great idea – everybody wins, always a good thing.

    The only real drawback was that larger attendance would have made it even better – hence the reason for getting word out!

    It’s on the 3rd Tuesday of every month and you can sign up for an invitation here.  The next one is on September 18th so you’ve got plenty of time to get it on your calendar.

    If you have questions you can also contact the sponsors of the event:  Brian Pauls at Per Aspera, Stephen Heiner at Get Smarter, or Pat McGinnis at Speedpro Imaging

    If you only go to one networking event next month, it should be this one (although I would strongly recommend that you go to more than one networking event next month – just make sure this is one of them).

    Do you know of any great networking events – I’d love to hear about them, share them in the comments.

    Shawn Kinkade  www.aspirekc.com

    26 Aug

    If you do a quick read through the internet, you’ll find all sorts of lists that can help you out.

    5 Things you can do to increase sales!

    21 steps towards solving your fire-ant problem!!!

    6 Steps to create the perfect Hikaru Dorodango (this one is real – and it’s actually pretty interesting).

    A lot of these are really helpful resources, but I thought it was refreshing to see a list of things NOT to do.

    Tim Ferris – the author of the 4 Hour Workweek had this as a topic recently on his blog.  The not to do list – 9 habits to stop now.  (I haven’t read the book yet, but I have it in hand and it’s next on my list).

    Tim’s list is focused on things that will keep you from being productive.  It’s a great list and discussion overall, definitely take a look.  Some of them are more appropriate to a corporate setting, but here are a few that I especially agreed with.:

    3. Do not agree to meetings or calls with no clear agenda or end time  (This was critical when I was at a previous job).

    8. Do not carry a cellphone or Crackberry 24/7       (I especially liked his point about real priorities…)

    “As one reader put it to a miffed co-worker who worked 24/7 and expected the same: ?I?m not the president of the US. No one should need me at 8pm at night. OK?you didn?t get a hold of me. But what bad happened?? The answer? Nothing.”

    4. Do not let people ramble (fairly self-explanatory, but often easier said than done).

    He also suggests batching email delivery to 1 or 2 times a day and setting expectations to others that you won’t be responding right away.  I think it’s a great idea but I haven’t tried it yet.

    So that got me to thinking about other things that I would recommend not doing - not necessarily as a productivity approach, just in general.

    1. Stop dressing to other people’s expectations.  There’s certainly a need to dress appropriately for your job/business – but in my opinion, it’s just as important to be yourself.  If you’re not a suit and tie kind of guy, then it’s okay to wear business casual to almost any kind of function – especially in 2007.
    2. Stop trying to sell at every opportunity!  It’s amazing to me the number of people I run into that are always in ‘sales’ mode, even when I don’t know them.  People are very unlikely to buy from you unless they know you, like you and trust you.  If you try selling to them at every opportunity, they will never get to that point.
    3. Stop saying yes to everything.  As a small business owner you always want to be perceived as the can-do resource that can handle anything and everything.  Although you need to be careful about how you say no – especially to a client, in the long run you will be better off if you focus on things you know you’ll excel at and that will really help you in the long run.
    4. Stop keeping everything.  This is one that I need work on – I have a bad habit (as my wife will often remind me…) of hanging on to stuff that realistically I’ll never touch again.  If you haven’t used in a couple of weeks, throw it out.
    5. Stop reading / watching the news (or at least cut back).  I think this has gotten to be more important in the last couple of years.  It’s good to be informed, but it’s certainly not good for you to be inundated in the bleak scare tactics that most news organizations are using these days to get attention.  Do you really need to hear all of the excruciating details of the tragedy of the day…again…for the 3rd time today?  No – you’ll be much healthier mentally if you shut it off.

    Those are a few of my ideas – anything you are currently doing that you think you should stop?

    How about things you notice other people doing that you think are unproductive or just un-helpful?  I’d love to hear some ideas.

    Shawn Kinkade  www.aspirekc.com

    22 Aug

    How much money do you need?

    As a new business owner, a big part of my ongoing experience and planning center around money.  Admittedly money isn’t the reason I got into this (I’ll save that for another topic…) but it’s always going to be a factor.

    However, and I think this applies to everybody, money definitely plays a large part in determining the amount of success my business will have.  Which brings us back to the starting point:

    How much money do you need?  How much money do you want?

    Now there’s a philosophical aspect to this question that ties into living within your means and that kind of stuff,  but right now I’m thinking of the more tactical and practical viewpoint of how to use break even analysis to drive all sorts of strategic planning.

    Note – this is an extremely basic set of calculations.  Those of you that have done some accounting will likely find this not very interesting, but I bet you do some variation of this in your head or on a napkin somewhere when you’re thinking about your business.

    Simplistically, a break even analysis is a way of calculating how much of my product or service I need to sell to cover all of my fixed and variable costs.

    Although there’s potentially a lot of details and difficulties in getting to this information, the break even calculation is simply your fixed costs divided by your Gross Profit margin (as a percentage).  *Note – Gross Profit margin is your gross income (Total sales – Variable Costs/cost of sales) over your total Sales.  Here’s a quick example.

    Assume you sell $100 of widgets (it’s gotta be widgets…!) and it costs you $70 for every widget you make (variable cost).  That gives you a gross income of $30 which means you have a Gross Profit Margin of 30% or $0.30 on every dollar is profit (before you factor in fixed costs).

    Total Sales    $100
    Variable Costs    $  70
    Gross Income    $  30
    Gross Profit Margin    30%

    So back to the break even analysis.

    Fixed Costs                          _____________ (A)

    Your Gross Profit Margin    _____________ (B)

    Break even Sales (A/B)

    If we use the example above and assume our fixed costs are $100, our break even sales would be $100/.30 = $333.33 meaning that we would need to sell $333.33 dollars worth of goods just to break even. 

    Anything under that is a loss…!

    Anything over that is profit…!

    Now that’s an interesting piece of information to know – but what’s even more interesting is to use this process to figure out what you would need to sell in order to reach your desired income/profit.

    So let’s say as a small business owner you would like to make $100,000 for the year (before taxes and assume that all net profits would flow to you as the owner).

    Let’s also assume that your Gross Profit Margin on your widgets is 30% (same as the example above).  Finally, let’s assume that your fixed costs are $50,000 for office space, equipment costs, whatever it is that you are spending whether you make any widgets or not.

    The sales you would need to meet your desired income goals is simply your Desired Income plus your Fixed costs / Gross Profit Margin.  Here it is with the numbers from our example:

    ($100,000 + $50,000)/.3 = $500,000

    In other words, given this scenario, Sales of $500,000 would net you as the owner, $100,000 in profit.

    Now that’s a pretty cool thing to know.  If you want to make $200,000…   ($200,000 + $50,000)/.3 = $833,333 in Sales.

    More importantly this gives you an easy and simplistic (quick) model you can use to think about your business in different ways.

    What do I mean?  Maybe you think $500,000 in sales is a bit optimistic this year – what else could you do to tweak your process and still hit your target of $100,000 in profit?

    You could make changes to your Gross Margin (reduce your variable costs or increase your price).  Going back to the $100,000 in desired profit, a Gross Profit Margin of 40% instead of 30% means you would only need to sell $375,000 instead of $500,000 ($150,000/.4).  (Note – that would be the equivalent of a 16.7% price increase using the example at the top of the page.)

    Alternatively you could reduce your fixed costs.  Fixed costs of $25,000 instead of $50,000 would lower your required sales to $416,667 instead of $500,000 ($125,000/.3).

    Obviously this is too high level to use for accurate and precise planning, but it does give you a quick and easy way to visualize and brainstorm what you need to do to get the money you need.

    In a future post, I’ll break down you can use this information as a basis for calculating the number of sales leads you need to be tracking down every week to hit your desired income.

    If you’re interested, I can send you a simple spreadsheet that lets you play around with these numbers (note -very simple).  Just drop me an email via the Contact Page with a note about this topic.

    As a business owner, do you know what your break even point is?

    How often do you step back and think about what you’d like to make…and what it would take in real terms in order for that to happen?

    I’d love to hear your thoughts on this.

    Shawn Kinkade www.aspirekc.com