Every now and then it’s a good idea to take a step back from your day to day focus and take a look at where you are in terms of the success you’re trying to achieve. For business owners, the definition of Success is very personal, but usually it’s going to be measured by how […]

We talk to business owners every day and one of the things we hear most often is that they have a “people problem” and it’s hurting their business…but there are always at least 2 sides to every story.   Although every business is unique, I would challenge that few business really have “people problems”, despite […]

Great customer service isn’t as simple as just being nice to everyone (although that’s not a bad start). Commerce Bancorp (not the one here in Kansas City, the one founded out in New Jersey) was established by Vernon Hill in 1973 and went from 1 branch to 470 branches by 2008.  Even more importantly, they […]

The KC Chiefs have started 5 and 0 for the first time in a decade. The Royals just finished their best season in 24 years.  Sporting KC is one of the best professional soccer teams in the country.   Regardless of your interest in any of these professional teams’ accomplishments there is compelling evidence that it […]