Customer Service

Are you memorable?

Tuesday, November 27th, 2007

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I just got back from a cool night out at the new Power and Light District in downtown Kansas City.   We had a chance to visit the newly opened Vinino’s Restaurant, hear from the Cordish Group on the approach / […]

Do you choose great customer service?

Tuesday, October 2nd, 2007

I’m on a newsletter list for The Simple Truths which is an online company that specializes in inspirational books and CDs for the workplace.  The owner, Mac Anderson, was previously the founder for Successories and has taken a similar approach with books and movies that was so successful with motivational prints.
They have a great article (part of a chapter from […]

Stupid Questions and Existing Customer Marketing

Tuesday, September 18th, 2007

Although it’s a short post, they make some great points about the criticality of Customer Service: