Articles on: Customer Service

You’re Marketing in the wrong place

Business owners are drawn to marketing ideas like a moth to a flame. It feels like the one piece they need that will finally complete the puzzle of their business. Great marketing is the holy grail to hungry, struggling businesses.  Most business owners have said something along the lines of: “If I just had some […]

What are the 4 Truths of Great Customer Service?

Great customer service isn’t as simple as just being nice to everyone (although that’s not a bad start). Commerce Bancorp (not the one here in Kansas City, the one founded out in New Jersey) was established by Vernon Hill in 1973 and went from 1 branch to 470 branches by 2008.  Even more importantly, they […]

Does your company ‘Get It’?

Long term business success requires a lot of things done right, but one of the most critical things you can do and fully within your control is to live and breathe great customer service. Why do some companies become an Amazon? Hopefully the following will cause you to reflect. Maybe it will spark an opportunity […]

Do you really have Great Customer Service?

  photo by Phil Dowsing Customer service is critical to long term success…everyone says so, which is why you have great customer service – right? Think about it though…what company doesn’t think they don’t have good customer service? Go into any establishment and there’s at least one sign in every business promoting customer service, even […]

Are you getting the little things right?

Presentation. Attention to detail. Serving the customer. I was at my daughter’s soccer game this morning and one of the other parents had recently purchased furniture for their daughter and although they liked the product, the overall experience was very bad.  What was promised in no later than 8 weeks delivery took over 10 weeks.  […]

Discover the secret to success – Amazon style!

  photo by Striatic I came across a great video (thanks to My Venture Pad) by Jeff Bezos (founder of Amazon) that has some really impactful and timeless advice.  It’s only a short 8 minute video, but there are a lot of really important ideas that come out of this. The first thing that stands […]