Sometimes it’s inspirational to take a few minutes and think about notable things that have happened in history.  When something broke through and become a ‘first’. In June this past summer, the US Patent and Trademark office issued their 10 millionth utility patent.  In 2017 alone there were almost 350,000 patents granted.    The entrepreneurial spirit […]

    If you start reading a lot of business books you’ll quickly notice that there are common themes and ideas that come up over and over. As an example – Patrick Lencioni writes a lot about the power of vulnerability based leadership, which is also a central theme in Extreme Ownership (by Jocko Willink […]

Just do what you say.  It seems like a simple request, but we all know in business and in life that is much easier to say than consistently do.  There’s a KC area business, Grandma’s Catering currently running a radio spot that speaks to this idea of delivery on your promise.  Their promise is “100 […]

     This past Sunday a young non-profit, Hear 2 help held its biggest event to date. Hear 2 help is a non-profit established in 2017 to help fund the expense of hearing aids and other amplification equipment for kids who may otherwise go without.  The fundraising event was the culmination of over 9 months […]

Sometimes a business struggles because there’s a lack of demand (or at least a lack of sales).  This could be due to poor marketing (or no marketing).  It could be a sales issue – not being able to close deals, or it could be that the product or service just isn’t that good.  If it’s […]

Great Customer Service (or the lack of) has always intrigued me.  How some companies simply get it and others can’t see the forest for the trees when it comes to this critical attribute for business success. One of the things that baffles me the most around the topic of customer service is the vast majority […]