Or so it is said…what kind of picture do your employees and other business associates paint of you and your company? And how important is it? Even more importantly, how would your clients and customers paint it?

Anyone who works for you, with you, or partners with you in any type of a business relationship becomes a representative of you and your vision of what is acceptable or tolerable in your organization. If you endorse them or use them as a sub-contractor, your name and your reputation get associated with them, like it or not. Their level of professionalism becomes your level of professionalism.

What kind of picture are they painting?

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In his book ‘UnMarketing’ author Scott Stratten talks about a lot of things.  He talks a lot about twitter, about the essence of what marketing is today (versus 10 or 20 years ago), about the the criticality of engagement and a lot of interesting stories and anecdotes from his personal experiences.

It’s all good stuff, but it’s the discussion and examples of developing a Pull and Stay system that really made this a worthwhile book for me.  Pull and Stay refers to creating a system (or a series of systems) that will attract the right kind of prospective buyers to you and keep you front of them in an automated way.

It’s the opposite of the Spray and Pray approach – which is exactly what most business owners do when they send out all sorts of unrequested interruptions into the marketplace and hope hard that someone sees the right message, at the right time, resonates with that message and is in a position to buy!  Not a recipe for long term success!

Here are some other highlights from the book:

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Your prospective clients are hungry…are you feeding them good stuff?

Whether we like it or not you have to have a presence on the internet…if I hear about you from a friend, if I meet you at a networking event and get your card or if I stumble across you on LinkedIn, Twitter or Facebook the first thing I’m likely to do if I find you interesting is to find your website and check you out.

I’m looking for a better understanding of who you are, what you do and why I should care.  I’m hungry for information and if you want me to do something beyond a quick glance, you need to feed me something tasty and nutritious.

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Any small business owner who wants to grow their business and eventually free themselves up from the day to day grind is going to have to solve a few things.

You’re going to have to learn how to market your products and services effectively.  I’m differentiating marketing from sales as the activities and efforts that draw interested, qualified buyers to ask about your product or service.  Without marketing…the process of getting people to come to you, you have a major uphill battle when it comes to growing your business with strictly outbound sales efforts.

You also have to figure out how to systematize and automate all the major components of your business.  Ultimately it needs to run like a machine…you build the framework and all the components, set up the systems that other people can run (or are automated) and it continues to generate money (and grow) even without your daily input!  It’s the only way to scale your business.

One step in this direction is the combination of these two things – Marketing Automation…building a marketing machine…a system and automation that will help your marketing run (mostly) on it’s own.

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  photo by Ian Hayhurst

I bet you’re really good at what you do.  You add a lot of value to the right kind of customers…probably way more value than you charge for (if you’re like most business owners I know).  You know your industry, your product and service inside and out.  In fact you could go into painful detail on how the work gets done…which actually might be part of the problem!

Which would you rather hear – a litany of facts and figures, features and benefits…or an engaging story that illustrates a problem, an approach and a solution (a happy ending!)?  It sounds like a pretty obvious choice, but look around at how most businesses present themselves from a marketing perspective.  The ones who don’t know any better talk way too much about themselves and about all the cool features they offer.  The smarter ones focus on benefits and outcomes, but even that can be pretty dry and unremarkable over time.

Maybe it’s time to think about telling some stories about your clients.

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